team work/information management systems / Advatech profit CRM System
An efficient system of retrieving all kinds of information (on customers, market, products etc.) is a pre-requisite of the efficient operation of every company. It is not enough that the information is available and current at all times – it also has to be easily retrievable and presented in a clear, legible form making it possible to correctly interpret it and to faultlessly associate all the related facts. The purpose of the information management system is to manage customer service processes at the highest possible quality level, since the assurance of customer satisfaction is an unfailing way for any company to attain success in business.
Advatech profit-CRM System features:
- Management of contacts with Customers, partners, other organizations
- Monitoring of the current state of settlements and obligations
- Sales activities:
• Defining sales cycles
• Analyzing sales funnels
• Managing service activities
• Defining product sheets
• Tracking current price-lists
• Launching marketing campaigns
• Telemarketing
- Automation and increasing the speed of circulation of information and documents
- Consolidation of database, e-mail, faxes, phone calls etc.
- Increasing workers productivity by reducing the time necessary to perform routine activities
- Merging partial customer data from various enterprise locations (company headquarters, departments, branches) into a single database
- Optimizing the time and cost of customer service..
The
Advatech profit-CRM System is based on the IBM Lotus Notes Domino platform, that currently sets IT standards in the area of team-work/communication software. The system features include:
- simple user interaction
- user-friendly and clear work environment
- flexibility in adapting to business’s organizational structure
- easy transportation among the majority of operating systems
- flexible mechanisms of granting user privileges
- database replication
- fax/e-mail integration
- WWW pages support.
The
Advatech profit-CRM System may run with the majority of operating systems available on the market. The system operates in the client-server architecture. It may also be used in terminal-based networks.
- server operating system: Windows (NT, 2000, XP), UNIX (Linux, AIX, HP-UX, Solaris etc.), AS/400
- workstation operating system: Windows 95 or newer, Apple Macintosh
- hardware requirements: at least 100 MB free disk space per workstation